FAQ- Frequently Asked Questions.
What is CurlzINN?
See "About CurlzINN"
Are all Items in Stock?
All items shown on curlzinn.com are in stock at our South Trinidad location. In some instances, high demand products may be sold out, Curzlinn.com will display an "out of stock" notification.
Can I change my order after I submitted it?
If you would like to change the order or quantities ordered we will cancel your order and you will be requested to resubmit the order. Please email us to notify us of your request.
How Do I Pay?
* Bank Deposit/Transfer to First Citizens Bank account.
* Pay with PAYWISE at any NLCB location (This is elaborated on in our shipping and handling page - 5TTD, CurlzINN will absorb 3TTD of this cost)
* Payment on delivery available for pick up at agreed upon meeting points and for direct delivery shipping options.
* LINX/Debit Cards are not accepted. (This may be revisited as market demands change)
How Long Before I Receive my order?
Curlzinn gives customers 7 days to make payment via bank deposit, money transfer or via PAYWISE. Items are reserved for that time. After 7 days has passed Curlzinn reserves the right to cancel the order and cannot guarantee that the items will be available to you in the even that you would like to re-order.
TTPost orders are shipped within 48 hours of receipt of payment. TTPost then delivers within 2 days. Please note that someone must be avlaible to sign for receiving the package.
Customers can call or whats app 868-731-2720 to collect orders at our South Oropouche Location.(By Appointment only)
Arrangements can also be made to collect packages at a convenient location. Contact 868-731-2720 for more info.
Shipping/Delivery
-Collection Points
- V's Mini Mart South Oropouche - By appointment Only (Location will be shared via Whatsapp-Free)
- Hyatt waterfront -by appointment only
-TTPost Courier (Payment Required, free shipping on orders over 500TTD)
What if my order does not arrive in good condition?
If there is ever an unfortunate instance when goods have been broken or damaged, immediately notify our team. A notice must be given in writing and proof of damage is required for corrective action to be taken. We offer replacement of the damaged item or a full refund of the cost of the item if the item is currently out of stock.
How do I place an order?
- Add your products to the shipping bag.
- Proceed to check out
- You will be prompted to create an account with us. Please note that there is a Zip Code prompt, fill out this field with "0000"
- You can choose "Bill the this address when the website prompts you to do so"
- Choose the correct shipping and payment method.
- IF you are paying with PAYWISE, use the order number sent to you VIA EMAIL at your NLCB location. This number is a 12 digit number. The 9 digit number shown on the website CANNOT Be used to make PAYWISE payments.
- You will receive an email when your payment has been received i.e. you will receive an email stating that you package is no longer awaiting payment and when it is out for delivery.
- Collect products as per selected delivery method.
THE PAYWISE PROCESS
- Visit any NLCB VIA Bill Payment agent
- Tell agent you are making a Paywise bill payment
- Give agent the 12 digit order number that you received in your email confirmation
- Give agent the payment
- Collect your receipt our team will be notified of this payment.